We commit to understanding digital exclusion and how it impacts the people we work with.
We will build digital exclusion questions into our discovery work with every client, so we understand who is being left out and why. We will share what we learn with clients in plain language and use it to shape our recommendations, including low‑cost fixes they can act on quickly and more strategic changes for the longer term. Where possible, we will involve people with lived experience of digital exclusion in our research, testing and co‑design sessions, and make sure our own materials and workshops are accessible (for example, offering alternatives to online forms, avoiding jargon, and providing options beyond “digital only”).
We commit to delivering on digital inclusion across our organisation, based on our understanding of need.
We commit to acting on digital inclusion across our organisation, informed by what people actually need.
We commit to identifying and utilising appropriate resources for digital inclusion.
We commit to identifying, sharing and using the most appropriate tools, guidance and support available to help our clients – and our own work – become more digitally inclusive.
We commit to working in genuine partnership where we can, to promote and advance digital inclusion.
We commit to working in genuine partnership with others, wherever we can, to promote and advance digital inclusion.
We commit to contributing towards a wider conversation, developing a sense of community and being part of something bigger - because digital inclusion is everyone's responsibility.
We commit to playing an active role in the wider conversation about digital inclusion, not just watching from the sidelines. We will share what we are learning from our work, listen to the experiences of others and bring those insights back into our projects. We will look for opportunities to connect clients, partners and communities who share this focus, so that practical ideas travel further than a single organisation. We want to help build a sense of community around digital inclusion and be part of something bigger than our own consultancy, because digital inclusion is everyone’s responsibility.
