We commit to understanding digital exclusion and how it impacts the people we work with.
We commit to understanding digital exclusion by actively learning how lack of access, skills, confidence, and trust in technology affects the people and organisations we work with.
Before proposing or building any digital or AI solution, we take time to understand users’ real-world constraints including connectivity, devices, digital literacy, accessibility needs, and organisational capacity.
We design and recommend technology that reduces barriers rather than creating new ones, prioritising simplicity, accessibility, ethical use of AI, and long-term sustainability.
Where appropriate, we support organisations to adopt digital tools at a pace that works for their teams and the communities they serve, ensuring technology enables inclusion rather than excluding those most at risk.
We commit to delivering on digital inclusion across our organisation, based on our understanding of need.
We commit to delivering digital inclusion across our organisation by embedding it into how we design, recommend, and implement technology. Our approach is informed by an understanding of user need, organisational capacity, and the wider social context in which digital services operate.
We prioritise accessible, secure, and ethical solutions, avoid unnecessary complexity, and actively consider the impact of our work on people with limited digital access, skills, or confidence.
Where possible, we support clients through guidance, training, and phased adoption to ensure digital tools are usable, sustainable, and inclusive in practice, not just in principle.
We commit to identifying and utilising appropriate resources for digital inclusion.
We commit to identifying and using appropriate resources to support digital inclusion, drawing on recognised frameworks, guidance, and best practice across the Scottish digital and third sector landscape.
This includes selecting tools and platforms that meet accessibility standards, align with data protection and ethical AI principles, and are suitable for the skills, infrastructure, and capacity of the organisations we work with.
Where relevant, we signpost or incorporate external support such as funding routes, training materials, and inclusion-focused guidance to help organisations adopt digital solutions responsibly and sustainably.
We commit to working in genuine partnership where we can, to promote and advance digital inclusion.
We commit to working in genuine partnership to promote and advance digital inclusion, recognising that meaningful progress is achieved through collaboration rather than isolated action.
Where appropriate, we work alongside charities, public sector bodies, community organisations, and delivery partners to ensure digital solutions reflect lived experience, shared learning, and local need.
We value open dialogue, transparency, and long-term relationships, and we aim to contribute our technical expertise in a way that supports existing services, strengthens capacity, and advances inclusive digital practice.
We commit to contributing towards a wider conversation, developing a sense of community and being part of something bigger - because digital inclusion is everyone's responsibility.
We commit to contributing to the wider conversation around digital inclusion by sharing learning, engaging with peers, and supporting the development of a collaborative digital community.
We recognise that digital inclusion is a shared responsibility and that no single organisation has all the answers. By participating in networks, partnerships, and open dialogue, we aim to learn from others, challenge assumptions, and contribute practical insight from our work.
Our goal is to be an active, responsible participant in the wider digital inclusion ecosystem, helping move the conversation forward in a way that benefits organisations and the communities they serve.
