We commit to understanding digital exclusion and how it impacts the people we work with.
We are committed to understanding digital exclusion and equipping our teams to deliver inclusive services. This commitment is embedded in our Strategic & Business Plan 2025–30 and supporting strategies, which prioritise accessibility, customer engagement and digital transformation. We gather insights through customer surveys and engagement, working with partners and communities to identify barriers and share best practice. Going forward, we will baseline digital skills, deepen research and embed digital inclusion into service design and culture. By listening, collaborating and acting, we aim to ensure everyone can participate fully in a digital world.
We commit to delivering on digital inclusion across our organisation, based on our understanding of need.
We will continue to embed digital inclusion into our organisational culture and everyday practice to ensure digital inclusion becomes a sustainable part of how we operate. We will continue to promote a customer-first culture and empower our people to engage and work in partnership with customers and communities to design and deliver digital options, person-centred solutions and integrate accessibility into service design. We will strengthen inclusivity by working collaboratively with partners and communities to develop community-based initiatives that improve connectivity, provide inclusive services and build digital skills and confidence.
We commit to identifying and utilising appropriate resources for digital inclusion.
Building a digitally confident, skilled workforce is a key commitment in our Strategic & Business Plan 2025-30. We will continue investing in our people, providing learning and development opportunities and training to enhance their digital skills. We have surveyed our team to better understand their skills and confidence and will embed digital skills learning into induction and development programmes, create internal champions and offer tailored learning plans. By investing in our people, we enable them to deliver inclusive services and support tenants, customers and communities effectively.
We commit to working in genuine partnership where we can, to promote and advance digital inclusion.
Collaboration, internally and externally, underpins our Strategic & Business Plan commitments and organisational values. We work with local and national agencies/organisations and community groups to share experience and promote digital inclusion. We remain committed to working in partnership to advance digital inclusion: exploring ideas and innovative projects, share learning and resources to amplify impact and create sustainable pathways to inclusion.
We commit to contributing towards a wider conversation, developing a sense of community and being part of something bigger - because digital inclusion is everyone's responsibility.
We recognise that tackling digital exclusion requires collective action. We will continue to actively participate in national conversations, share learning and resources where appropriate and promote Scotland’s Digital Inclusion Charter.
