We commit to understanding digital exclusion and how it impacts the people we work with.
At DBM Building Contractors Ltd, we recognise that digital exclusion can have a real and lasting impact—especially on the communities we work within. While we’re a construction company, many of our projects involve close interaction with residents, tenants, and community members, including older adults and individuals who may be more vulnerable or less familiar with technology.
We’re committed to making sure our communications are inclusive. That means offering information in accessible formats, not relying solely on digital channels when updating residents, and ensuring that no one is left behind because they’re not online or confident using technology.
Our staff are trained to be aware of these barriers and to approach every person with patience and respect. Whether it's explaining works face-to-face, leaving printed notices, or ensuring site-based contact points are available for those who don’t use email, we tailor our approach to fit the people, not the other way around.
Understanding digital exclusion isn’t just about access to technology—it’s about making sure our services are approachable and supportive for everyone, regardless of how digitally connected they are.
We commit to delivering on digital inclusion across our organisation, based on our understanding of need.
At DBM Building Contractors Ltd, we know that digital inclusion starts from within. While construction may not be seen as a traditionally digital-first industry, we’re seeing more digital tools being used across everything from site management to resident engagement—and we’re making sure our people are supported to keep up with that shift.
We’ve already taken steps to make digital tools more accessible to our team, providing training where needed and ensuring no one is left behind as we modernise. We understand that not everyone comes into the industry with the same level of digital confidence, so we meet people where they’re at—offering support in a practical, hands-on way that suits our workforce.
We also keep the needs of residents and clients in mind. If a digital system or process doesn’t suit the people we're working with, we adapt. That might mean maintaining a paper-based option or offering in-person check-ins alongside digital updates. For us, delivering on digital inclusion means balancing progress with empathy, and making sure that the benefits of technology are shared equally—not just with those who are already connected.
We commit to identifying and utilising appropriate resources for digital inclusion.
We understand that supporting digital inclusion means knowing where to turn for the right tools, advice, and partnerships. We’re not digital experts—but we are committed to learning and connecting with those who are.
When working with residents, especially in supported housing or care environments, we make sure we’re using resources that suit their needs. That could mean working with local housing officers to find out how residents prefer to receive updates, or collaborating with client teams to ensure digital communications are backed up with face-to-face contact or printed materials.
Internally, we use a mix of in-house support and external training to build digital confidence among staff. We’ve found that even small changes—like simplifying apps for site reporting or offering one-to-one support—can make a big difference in making digital tools feel more approachable.
We’ll continue to explore available resources—whether through our local authority partners, digital inclusion networks, or peer organisations—so we can keep improving how we support both our workforce and the people our work affects.
We commit to working in genuine partnership where we can, to promote and advance digital inclusion.
We know that digital inclusion is bigger than any one organisation—it requires shared effort, knowledge, and resources to make a meaningful difference.
Whether it’s working alongside local councils, housing associations, or community groups, we’re always looking for opportunities to team up and bring digital inclusion to the forefront. For example, during our refurbishments, we’ll engage with local digital inclusion initiatives to help residents get the skills or access they need. If there’s an existing partnership that focuses on bridging the digital divide, we’re eager to be a part of it.
Internally, we encourage our teams to think beyond the immediate project and consider how our work can support wider community goals, especially around digital access. From sharing best practices with other contractors to supporting local digital training programs, we’re committed to advancing digital inclusion through meaningful, long-term partnerships.
We commit to contributing towards a wider conversation, developing a sense of community and being part of something bigger - because digital inclusion is everyone's responsibility.
WE truly believe that digital inclusion isn’t just about technology—it’s about people, community, and equality. It’s our responsibility to ensure that everyone, regardless of their background or access to resources, has the opportunity to thrive in a digital world.
We’re committed to playing our part in the wider conversation about digital inclusion, both within the construction industry and in the communities where we work. By sharing our experiences, challenges, and successes, we hope to inspire others to take action too. Whether it’s supporting local initiatives or simply encouraging conversations around the impact of digital exclusion, we know that change happens when people come together.
As part of this, we’ll actively contribute to community-based discussions and work with others to tackle digital exclusion in a way that’s inclusive and sustainable. We also encourage our staff to engage with these issues, whether through attending workshops or sharing their insights with peers.
Digital inclusion is everyone’s responsibility, and we’re proud to do our part in creating a more connected and equitable future.
