We commit to understanding digital exclusion and how it impacts the people we work with.
The customer first strand of Atrium’s Business Plan outlines our core values that describe:
• how we will behave towards our customers
• how we will promote accessibility to our services
• how we will drive both cultural and technological improvements.
With respect to digital exclusion :
• We will ensure all staff have an opportunity to learn basic Digital Skills
• We will explore/research and understand the skills inherent in our customers and will carry out further survey work in conjunction with our newly appointed Community Connector.
• We will encourage and support our tenants to learn basic digital skills
We commit to delivering on digital inclusion across our organisation, based on our understanding of need.
Through the new Reach and Connect project we have developed, the Community Connector will assist the organisation to pilot further digital projects and to monitor, evaluate and feedback to the rest of the organisation on what works best/ is most successful for our customers to allow these approaches to be embedded across the team.
We will continue to roll out the use of more flexible technology to staff to allow greater mobility in offering customers access to all our services whilst staff are visiting their homes. We have upgraded facilities within our interview rooms to allow easier use of technology and continue to offer free access to wi-fi within our reception area.
We commit to identifying and utilising appropriate resources for digital inclusion.
Atrium continues to recognise the importance of Digital Inclusion, evidenced by our new Reach and Connect initiative and will continue to ensure that Digital Inclusion features on our agenda to engage with our customers. We commit to exploring all opportunities to ensure our whole customer base have the opportunity to access our services online , if this is their preferred method of communication. We commit to exploring innovative approaches to Digital Inclusion.
We commit to working in genuine partnership where we can, to promote and advance digital inclusion.
Atrium works in close partnership with a number of organisations and has close partnerships with the other Ayrshire Housing Associations. Digital Inclusion features on our shared agendas and we have been successful in a number of joint funding bids which we will continue to explore. We are willing to collaborate with others who can bring greater experience in this area of activity and can evidence already the wider connections being made through our Community Connector.
We commit to contributing towards a wider conversation, developing a sense of community and being part of something bigger - because digital inclusion is everyone's responsibility.
As an organisation, we are on a transformational journey with respect to how we can develop digitally to best engage with our customers. This includes the roll out of new technology for staff, the promotion of alternative forms of communication for tenants and improved ways for tenants to access services in ways and at times that meet their needs. We will continue promote digital inclusion through our ongoing work improving how we engage with our customers and how they can access our services.
