We commit to understanding digital exclusion and how it impacts the people we work with.
In libraries we understand the impact of digital exclusion through responding to requests for help and advice from our customers. Libraries' Digital Team raise awareness of digital exclusion with information provided to all staff.
We commit to delivering on digital inclusion across our organisation, based on our understanding of need.
We support digital inclusion through our Get Online Programme that provides bespoke one to one help for people needing digital skills support in any of our libraries. We also help people needing support to use the online services, e.g. ebooks and enewspapers, heritage resources we provide.
We commit to identifying and utilising appropriate resources for digital inclusion.
Through our website we provide information and resources to help customers improve their digital skills. We also make library staff aware of the resources available to support them in their work and provide support to customers.
We commit to working in genuine partnership where we can, to promote and advance digital inclusion.
We work in partnership with local organisations to promote and advance digital inclusion. Collaboration to improve services is part of our Future Libraries Strategy.
We commit to contributing towards a wider conversation, developing a sense of community and being part of something bigger - because digital inclusion is everyone's responsibility.
We commit to the aspiration of improving digital inclusion. One of the five aims of our Future Libraries Strategy is 'Enable and Develop Digitally Connected Communities' Through innovation and collaboration, the service will strive to promote digital participation, working to eliminate barriers to digital inclusion ensuring no-one is left behind.
